Frequently Asked Questions

We use a variety of high-quality materials in our furniture, including solid woods (oak, walnut, maple, cherry), engineered wood with premium veneers, high-grade metals, genuine leather, and premium fabrics. All materials are carefully selected for durability, appearance, and sustainability. Detailed material information is provided on each product page, including care instructions specific to the materials used.

Yes, we offer free fabric and color samples for most of our upholstered furniture and wood finishes. You can request up to 5 samples per order. To request samples, simply visit the product page of the item you're interested in and click on the 'Request Sample' button. Samples are typically shipped within 2-3 business days and should arrive within a week. This service helps ensure the colors and textures match your existing decor before making a purchase.

Yes, we offer customization options for many of our furniture pieces. Depending on the item, you may be able to select from different fabrics, leathers, wood finishes, dimensions, and configurations. Custom orders typically take 6-8 weeks for production and delivery. Please note that custom orders may not be eligible for our standard return policy. To discuss custom furniture options, please contact our customer service team or visit one of our showrooms where our design consultants can assist you with your specific requirements.

Proper care varies depending on the materials of your furniture. For wood furniture, dust regularly with a soft cloth and avoid placing items directly on surfaces by using coasters and placemats. Keep wooden furniture away from direct sunlight and heat sources. For upholstered furniture, vacuum regularly using a soft brush attachment and promptly clean spills by blotting (not rubbing) with a clean, dry cloth. We provide specific care instructions with each purchase, and you can also find detailed care guides on our website under the 'Customer Care' section. For specialized cleaning, we recommend professional services.

Our white glove delivery service is a premium delivery option included with most large furniture purchases. This service includes delivery by a professional team who will bring the furniture into your home, unpack it, assemble it if required, place it in your desired location, and remove all packaging materials. The delivery team will contact you in advance to schedule a delivery date and time window. For this service, someone over 18 must be present to accept delivery. Please ensure there is adequate access to your home and the room where the furniture will be placed.

Yes, you can track your order status at any time. Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also log into your account on our website and view your order status under 'Order History.' For white glove deliveries, you'll be contacted directly to schedule a delivery date. If you have any questions about your order status, please contact our customer service team with your order number ready, and we'll be happy to provide an update.

Yes, we ship to select international destinations. International shipping rates and delivery times vary by location. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in our shipping costs and will be collected by the delivery carrier or customs office in your country. For specific information about shipping to your country, please contact our customer service team before placing your order.

You can request changes or cancellation within 24 hours of placing your order by contacting our customer service team. After this window, we'll do our best to accommodate your request, but once an order has entered the processing or shipping phase, changes or cancellations may not be possible. Custom orders cannot be changed or canceled once production has begun. If your order has already shipped, you'll need to follow our return process after receiving the item. Please contact our customer service team as soon as possible with your order number if you need to request a change or cancellation.

To initiate a return, please follow these steps: 1) Contact our customer service team by phone or email within 30 days of receiving your order. 2) Provide your order number and the reason for the return. 3) Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item. 4) Package the item securely in its original packaging if possible. 5) Attach the provided return label and include the RMA number on the package. 6) Ship the item back using the specified carrier or return it to one of our retail locations. 7) Once we receive and inspect the item, we'll process your refund. For large furniture items, we may arrange a pickup service for an additional fee.

Once we receive your returned item, we will inspect it and notify you that we've received it. We will then process your refund. The refund will be issued to your original payment method within 5-7 business days after the inspection is complete. Depending on your credit card company or bank, it may take an additional 2-10 business days for the refund to appear in your account. For returns of large furniture items that require pickup, the refund process begins after the item has been successfully picked up and returned to our warehouse. You will receive an email notification when your refund has been processed.

If your furniture arrives damaged, please report it immediately. For white glove deliveries, inspect the items with the delivery team present and note any damage on the delivery receipt. For all other deliveries, document the damage with photos and contact our customer service team within 48 hours of delivery. Please do not discard the packaging until the claim is resolved. Depending on the extent of the damage, we will either arrange for a repair, replacement part, or a full replacement of the item. In some cases, we may send a furniture technician to assess and repair the damage. Our goal is to resolve damage claims as quickly and efficiently as possible to ensure your satisfaction.

Yes, we do offer exchanges for items of equal or greater value within our 30-day return period. If you wish to exchange for an item of greater value, you will be charged the difference. For an item of lesser value, we will refund the difference. To request an exchange, please contact our customer service team with your order number and the item you'd like to exchange it for. Please note that the original shipping charges are non-refundable, and you may be responsible for return shipping costs as well as shipping costs for the new item. Custom or made-to-order items are not eligible for exchange. For large furniture items, additional delivery fees may apply for the exchange.

To make a warranty claim, please contact our customer service team with the following information: 1) Your order number and the date of purchase, 2) The specific product with the issue, 3) A detailed description of the problem, and 4) Clear photos showing the defect or damage. Our team will review your claim and may ask for additional information or arrange for a furniture technician to inspect the item. If your claim is approved, we will arrange for a repair, replacement part, or a full replacement at our discretion. Warranty claims are typically processed within 5-7 business days. Please note that you may be required to provide proof of purchase and that the warranty is only valid for the original purchaser.

Our warranty does not cover the following: 1) Normal wear and tear that occurs with use over time, 2) Damage resulting from misuse, abuse, accidents, or improper care, 3) Changes in wood color due to aging or exposure to light, 4) Minor variations in wood grain, color, or texture, 5) Damage from exposure to extreme temperature or humidity, 6) Damage from commercial, rental, or non-residential use, 7) Damage from cleaning with improper products, 8) Modifications or repairs made by anyone other than our authorized technicians, 9) Floor samples or clearance items sold 'as is,' and 10) Fabric fading, pilling, or stretching. Additionally, natural characteristics of materials such as wood knots, leather wrinkles, or fabric pilling are not considered defects.

Yes, we offer optional extended warranty plans for most furniture items. These plans extend coverage beyond our standard warranty period and may provide additional benefits such as coverage for accidental damage, stains, and wear and tear. Extended warranties can be purchased at the time of your furniture purchase and typically range from 3-5 years of additional coverage. The cost varies depending on the item and the length of coverage. Extended warranty details and pricing will be presented during the checkout process for eligible items. For more information about our extended warranty options, please contact our customer service team or speak with a sales associate in one of our showrooms.

No, our standard manufacturer's warranty is not transferable and applies only to the original purchaser of the furniture. The warranty is valid only for the original purchaser with proof of purchase from an authorized Comfort Home retailer. If you sell or give away your furniture, the warranty does not transfer to the new owner. This policy helps us ensure that we can properly track and verify legitimate warranty claims. However, if you have purchased an extended warranty plan, some of these plans may offer limited transferability. Please refer to the specific terms and conditions of your extended warranty plan or contact our customer service team for more information.

Yes, we offer several financing options to help make your furniture purchase more affordable. We partner with multiple financing providers to offer plans including 0% interest for 6-12 months on qualifying purchases, low monthly payments, and longer-term financing options. You can apply for financing during the checkout process online or in-store. Approval is typically instant, and you can use the approved credit immediately. Financing is subject to credit approval and minimum purchase amounts may apply. Special financing promotions are available throughout the year. Please visit our financing page or contact our customer service team for current offers and details about our financing programs.

For in-stock items, your credit card will be authorized at the time you place your order, but the actual charge will not be processed until your order ships. For custom or made-to-order furniture, we require a 50% deposit at the time of purchase, with the remaining balance charged when your order is ready to ship. For backordered items, your card will be charged when the item ships. If you place an order with multiple items shipping at different times, you may see separate charges for each shipment. If you cancel an order before it ships, any authorization hold will be released, though it may take 3-5 business days for the funds to become available in your account, depending on your bank's policies.

Yes, we offer a price match guarantee on identical items found at other authorized retailers. If you find the exact same item at a lower price from a qualifying competitor within 30 days of your purchase, we will match that price. To request a price match, please contact our customer service team with evidence of the lower price (such as a link to the competitor's website or an advertisement). The item must be identical (same manufacturer, model, color, and size), currently in stock at the competitor, and sold by an authorized retailer. Price matching does not apply to clearance items, floor samples, open-box items, limited-time promotions, or prices from marketplace sellers, auction sites, or wholesale clubs. We reserve the right to verify the competitor's price and availability before honoring any price match request.

In addition to the product price, there may be several additional fees depending on your order and location. These may include: 1) Shipping and delivery fees, which vary based on the item size and your location, 2) Sales tax, which is calculated based on your shipping address and local tax rates, 3) Special delivery services such as room-of-choice placement, assembly, or stair carries may incur additional charges, 4) For international orders, customs duties, taxes, and import fees may apply and are the responsibility of the customer, 5) Expedited shipping options are available for an additional fee, and 6) Surcharges may apply for remote or difficult-to-access locations. All applicable fees will be clearly displayed during the checkout process before you complete your purchase.